Furniture
Protection
For When Life Happens
You can't put a price on peace of mind. Our Furniture Care Protection plans cover your furniture against stains from food, beverages, ink, cosmetics, and even pet-related incidents. Plus, it includes coverage for rips, tears, and accidental burns. Whether it’s a spilled drink during movie night or an accidental scratch on your favorite piece, we’ve got you covered. No need to worry about those inevitable mishaps— just sit back and relax, knowing your investment is protected.
No Deductibles
Our all-inclusive protection plans are designed to keep your mind at ease, knowing that you won’t have to worry about unexpected costs. This means you can count on stress-free protection with no hidden surprises.
Hassle-Free Support
Customer care representatives are ready to help whenever you need it. Whether you have questions about your coverage, need help filing a claim, or simply want to check the status of your claim, expert representatives are just a phone call away.
On-Site Service
An authorized technician will come directly to your home to service your furniture —no hassle, no mess. We make the entire process simple and convenient, so you can get back to enjoying your furniture as soon as possible.
If you have any questions or need assistance, fill out our service request form below, file a claim online, or contact our Customer Care Team by phone, chat, or by visiting our showroom.
Request Service File a Claim Contact Us
Coverage Summary*
Food and Beverage Stains
- Fabric/Microfiber
- A&P Leather/Vinyl
- Wood
Stains from Human & Pet Saliva, Urine, Stomach Fluid or Blood
- Fabric/Microfiber
- A&P Leather/Vinyl
- Wood
Accidental Burns or Singe Marks (caused by brief contact with flame or heat)
- Fabric/Microfiber
- A&P Leather/Vinyl
- Wood
Accidental Marks (e.g., pen ink, wax crayon, cosmetics, nail polish or nail polish remover)
- Fabric/Microfiber
- A&P Leather/Vinyl
- Wood
Color Transfer (e.g., denim jeans or newspaper)
- Fabric/Microfiber
- A&P Leather/Vinyl
- Wood
Accidental Puncture, Cut, Tear or Rip
- Fabric/Microfiber
- A&P Leather/Vinyl
- Wood
Breakage of Frames, Panels and Springs**
- Fabric/Microfiber
- A&P Leather/Vinyl
- Wood
Breakage of Mechanisms (including sleeper mechanisms, reclining mechanisms, heating, power and vibrating mechanisms)**
- Fabric/Microfiber
- A&P Leather/Vinyl
- Wood
Cracking or Peeling (of top-grain leather in seating areas, and all leather and vinyl in non-seating areas)
- Fabric/Microfiber
- A&P Leather/Vinyl
- Wood
Fading from Sun Exposure
- Fabric/Microfiber
- A&P Leather/Vinyl
- Wood
Failure of Assembled Joints
- Fabric/Microfiber
- A&P Leather/Vinyl
- Wood
Beverage Marks or Rings
- Fabric/Microfiber
- A&P Leather/Vinyl
- Wood
Accidental Scratches, Dents, Gouges, or Chipping (through top coat finish)
- Fabric/Microfiber
- A&P Leather/Vinyl
- Wood
Peeling of Solid Wood Finish or Veneer Surfaces
- Fabric/Microfiber
- A&P Leather/Vinyl
- Wood
| Coverage Summary* | Fabric or Microfiber | A&P Leather or Vinyl | Wood |
|---|---|---|---|
| Food and Beverage Stains | |||
| Stains from Human & Pet Saliva, Urine, Stomach Fluid or Blood | |||
| Accidental Burns or Singe Marks (caused by brief contact with flame or heat) | |||
| Accidental Marks (e.g., pen ink, wax crayon, cosmetics, nail polish or nail polish remover) | |||
| Color Transfer (e.g., denim jeans or newspaper) | |||
| Accidental Puncture, Cut, Tear or Rip | |||
| Breakage of Frames, Panels and Springs** | |||
| Breakage of Mechanisms (including sleeper mechanisms, reclining mechanisms, heating, power and vibrating mechanisms)** | |||
| Cracking or Peeling (of top-grain leather in seating areas, and all leather and vinyl in non-seating areas) | |||
| Fading from Sun Exposure | |||
| Failure of Assembled Joints | |||
| Beverage Marks or Rings | |||
| Accidental Scratches, Dents, Gouges, or Chipping (through top coat finish) | |||
| Peeling of Solid Wood Finish or Veneer Surfaces |
*This is a summary of the plan coverage. Coverage includes the following items from a single incident. Conditions and exclusions apply. Please refer to The Furniture Care Protection Plan Agreement for full details.
**Coverage on frames, panels, springs, and mechanisms may be used only upon expiration of the manufacturer's warranty and may not be used in lieu of the manufacturer's warranty.
Furniture Care Guide

Leather Care
Vacuuming
Keep leather dust-free by weekly vacuuming and dusting.
Pillows & Loose Cushions
The life of cushions can be increased by periodic turning and fluffing. On a weekly basis, rotate, flip, and fluff all cushions and pillows to keep the filling materials evenly distributed and allow for even wear. Never remove cushions or pillow covers for separate cleaning, even if they have zippers.
Direct Sunlight & Heat
Direct and prolonged exposure to the sun will cause any material to fade or discolor. Keep furniture away from windows or skylights whenever possible. Make sure furniture is not placed near a heat vent. Direct heat may damage fabric and possibly dry out and crack leather.
Newspaper Ink
Do not leave newspapers on furniture. The ink from the newspaper will rub into the fabric or leather.
Cleaning
For any type of cleaning, we recommend that a professional upholstery cleaner be contacted.
Spills
If spills do occur, attend to them quickly, blotting the stain rather than rubbing.
Furniture Cleaning Test Clean
Never use harsh cleaners, chemicals, or saddle soaps, as they may damage the fabric or leather. It is always a good idea to test clean leather for discoloration in a hidden area.
Leather Type
To successfully clean leather, it is important to determine the type of leather and recommended cleaning process. Each leather type has its own care and cleaning specifications.
Pure Aniline Dye
Aniline-dyed leather carries shades for a natural look. All natural markings such as bites, scars, and grain variations show. They are soft to the touch and have a natural feel and a low resistance to fading.
Protected Leather
Protected leathers have a more consistent color and show fewer natural markings. They are easier to clean and are available in a wide variety of colors. They also have a higher resistance to fading.
Nubuck
These leathers show shade variations due to the aniline dyes. Nubuck leather also shows natural markings such as bites, scars, and grain variations. The grain is also buffed to give the feel of fabric. Nubuck is harder to clean from oil-based stains and has low resistance to fading.

Wood Care
Temperature & Humidity
Each piece of furniture responds differently to changes in temperature and humidity in your home. Wood expands and contracts. Expansion at the joints and seams will return to its original shape and size as the seasons change.
Direct Sunlight
Keep furniture out of direct sunlight to avoid fading and bleaching of the wood.
Chemicals
Do not set synthetic or rubber products on the wood finish, as chemicals may damage the finish.
Newspapers
Do not leave newspapers or magazines on wood because the ink can bleed into the finish and into the wood.
Newspaper on Table Drawer Glides
Treat drawer glides with petroleum jelly or candle wax for smooth operation.
Scratches
Use felt protectors on the bottom of accessories and lamps to avoid scratches. Protective placemats and table pads will also help protect the finish on your furniture.
Spills
All spills should be wiped off as soon as possible to reduce the chance of staining or leaving a ring or spot in the finish.
Table Leaves
Table leaves should always be stored flat. Always open and close a table with two people in order to avoid damage to the table legs.
Beds
Never move a bed while it is set up. Always remove the bedding and disconnect the side rails to avoid structural damage.
Chairs
Avoid leaning chairs back on two legs. This will protect the structural integrity and your personal safety.
Adjustments
Periodically adjust levelers and door hinges to ensure smooth operation of doors and drawers.
Expectations & Characteristics
All wood has natural characteristics such as knots, pits, sap pockets, small scratches, and grain and color variations. These natural features are not defects; they are nature’s signature that can be found on all wood solids and veneers. Some wood finishes have random distressing that is applied and is also not considered defects. This technique adds a distinctive heirloom appearance to the finish. Ask your Sales Consultant if your furniture has this feature.

Fabric Care
Vacuuming
Weekly vacuuming or light brushing helps remove soil and prevent the embedding of dirt or grime between fibers, which can increase abrasion and wear.
Vacuum Sofa Pillows & Loose Cushions
The life of cushions can be increased by periodic turning and fluffing. On a weekly basis, rotate, flip, and fluff all cushions and pillows to keep the filling materials evenly distributed and allow for even wear. Never remove cushions or pillow covers for separate cleaning, even if they have zippers.
Direct Sunlight & Heat
Direct and prolonged exposure to the sun will cause any material to fade or discolor. Keep furniture away from windows or skylights whenever possible. Make sure furniture is not placed near a heat vent. Direct heat may damage fabric and possibly dry out and crack leather.
Newspaper Ink
Do not leave newspapers on furniture. The ink from the newspaper will rub into the fabric or leather.
Pilling
Pilling is not a defect but a normal occurrence when a fabric sheds excess fiber. Using a fabric shaver will remove the unwanted pills.
Cleaning
For any type of cleaning, we recommend that a professional upholstery cleaner be contacted.
Spills
If spills do occur, attend to them quickly, blotting the stain rather than rubbing.
Test Clean
Never use harsh cleaners, chemicals, or saddle soaps, as they may damage the fabric or leather. It is always a good idea to test clean a fabric for discoloration in a hidden area.
Fabric Type
To successfully clean a fabric, it is important to determine the type of fabric and recommended cleaning code.
Cleaning Codes
- W: Use water-based cleaning agent or foam.
- S: Use mild, water-free dry cleaning agent.
- WS: Either water-based cleaning agent, a dry cleaning solvent, or a foam-type cleaner may be used.
- X: Do not use foam or liquid cleaner of any type. Vacuum or brush lightly to remove soil.
Service Request Form
We want you to be completely satisfied with your purchase. If you have any service concerns, please fill out this form, and a member of our customer care team will get in touch with you as soon as possible.

